Terms of Service | Daywatch

These Terms of Service (“Terms”) govern your access to and use of Daywatch, operated by by TendersLab LTD (“Daywatch”, “we”, “us”). By creating an account, you agree to these Terms.

1. The Service

Daywatch is an AI-powered shift scheduling and team coordination platform. We provide Cloud (SaaS) and On-Premise licensing options.

2. Accounts

You must provide accurate information when registering.
You are responsible for maintaining the security of your account credentials.
One organisation per registration. You may create multiple team workspaces within one organisation.
You must be at least 18 years old to create an account.

3. Acceptable Use

You agree not to:

Use the service for any unlawful purpose or in violation of any regulations.
Attempt to gain unauthorised access to any part of the platform.
Reverse-engineer, decompile, or copy any part of the service.
Use the service to store or transmit malicious code.
Resell or sublicense access to the service without our written consent.

4. Subscriptions & Billing

Free tier: Available until you add your first worker. Explore shifts, rules, and scheduling without charge.
Starter ($40/month): Up to 10 workers — $4.00/worker.
Team ($150/month): Up to 50 workers — $3.00/worker.
Business ($350/month): Up to 200 workers — $1.75/worker.
Billing is processed by Lemon Squeezy. You may cancel at any time; access continues until the end of the current period.
We reserve the right to update pricing with 30 days' notice.

5. Intellectual Property

Daywatch and all its content, features, and functionality are owned by TendersLab LTD and protected by copyright, trademark, and other intellectual property laws. Your data remains yours — we claim no ownership over content you upload to the service.

6. Data Processing

By using Daywatch, you acknowledge that we process personal data of your team members on your instruction as a data processor. As the organisation administrator, you are the data controller responsible for ensuring you have valid legal basis to provide us with employee data. See our Privacy Policy for details.

7. Service Availability

We aim for 99.5% monthly uptime for Cloud plans. We will provide advance notice of planned maintenance where possible. We are not liable for downtime caused by events outside our reasonable control.

8. Limitation of Liability

To the maximum extent permitted by law, TendersLab LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability to you shall not exceed the amount paid by you in the 12 months preceding the claim.

9. Termination

You may close your account at any time via Account → Danger Zone → Delete Account.
We may suspend or terminate accounts that violate these Terms, with or without notice.
Upon termination, your data is deleted in accordance with our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of the State of Israel. Disputes shall be subject to the exclusive jurisdiction of the courts of Tel Aviv-Yafo, Israel, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence.

11. Changes to These Terms

We will notify you by email at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

12. Contact

TendersLab LTD
Email: legal@daywatch.tech